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Pay as you go top up

Jellybean
Level 1: Joiner
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Recently moved from pay monthly to pay as you go. I topped up a week ago but still says 0 balance and cant send texts or use phone. Any advice welcome as there seems to be no other way for me to contact O2(presently out of the country)

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MI5
Level 94: Supreme
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@Jellybean 

Credit is exchanged for allowances which are for UK / EU use only.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 43: Bright Spark
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Hi @Jellybean 

If you want to contact o2 you can contact them through social media here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20148 Solutions
Registered:

@Jellybean 

Credit is exchanged for allowances which are for UK / EU use only.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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