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PAYG access in Europe

DWJ
Level 1: Joiner
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on ‎09-07-2020 12:55

on ‎09-07-2020 12:55

Hi, I recently changed from a Monthly contract to PAYG and arranged to keep my old number.  However, I moved to Portugal but although the phone shows 4G it doesn't work and I can't seem to make or receive phone calls outside of a wifi zone?! Any advice would be most welcome. Thanks David

 

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MI5
Level 94: Supreme
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on ‎09-07-2020 13:17

on ‎09-07-2020 13:17

@DWJ 

You're only allowed to use your phone for 63 days outside of the UK or you will be disconnected until you return to UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎10-07-2020 10:57

on ‎10-07-2020 10:57

Hi @DWJ , hope you're enjoying Portugal. slight_smile Just wanted to check if the above information from @MI5 would explain why you're not able to connect? How long have you been abroad?

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