I upgraded my O2 / Virgin Media pay monthly sim package at the end of August. Since then my phone has been compromised and I have had multiple bank and credit accounts hacked. This has not been my fault but has been totally the responsibility of O2.
They allowed an e-sim to be added by the fraudsters to my O2 account so they were able to buy thousands of pounds of I phones, Macbooks and I pads.
The consequence of O2’s negligence has been that I have had to spend many hours with each bank account trying
to make my finances secure. I hold O2 entirely responsible for this. I have written a letter of complaint to O2 and after a week, guess what the response has been? You got it. Nothing. I would be interested in hearing what your experience has been when dealing with O2. Comments and thoughts please.
