O2 app

[Melissa5555]

i had a contract with use under my number , virgin then offered me a 02 sim as part of my package I changed sim and requested the same number be kept , in the chnage over I’ve been locked out of the 02 app which wont allow me back in as saying my account if not activated yet but then when I input number also saying I already have an account as number is register to someone else (me) can this be sorted so I can gain access to my account again 

[Bambino · Accepted solution]

@Melissa5555 
You can reach O2 via social media for assistance:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Karolajna]

Hello, I cannot log in into my o2 app. always have the same message that it is not available yet. What i need to do to Fix this?

[Enlli]

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@Karolajna wrote:

Hello, I cannot log in into my o2 app. always have the same message that it is not available yet. What i need to do to Fix this?

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Follow the advice given by @Bambino above

[pgn]

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@Enlli wrote:

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@Karolajna wrote:

Hello, I cannot log in into my o2 app. always have the same message that it is not available yet. What i need to do to Fix this?

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Follow the advice given by @Bambino above

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@Enlli wrote:

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@Karolajna wrote:

Hello, I cannot log in into my o2 app. always have the same message that it is not available yet. What i need to do to Fix this?

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Follow the advice given by @Bambino above

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Meantime, you can check out the items suggested in your other post about this, @Karolajna:

https://community.o2.co.uk/t5/My-O2/Issue-with-logging-to-the-O2-App/m-p/1620540/highlight/true#M197...