Monthly renewal

[Jess1998]

Hi there, I have the £30 in my credit to renew my monthly pay as you go, but it hasn’t gone through or taken the money out? 
tbank you 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445