Keep my number

[GarethSmith]

I moved from an O2 contract to Pay As You Go and wanted to keep my old number.

I have sent the online form - https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form with all relevant details including PAC coades. This was 4 days ago.

The number has not been changed, so I called today. After being directed to the right department, I was put on hold for 15 minutes before being cut off.

What am I supposed to do now to resolve this?

[Cleoriff]

@GarethSmith 

I'll ask one of our account advisors @O2Lisa  to help you.

[O2Lisa]

Hi @Cleoriff, thanks for the tag 

I'll message you privately @GarethSmith and get this sorted for you