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Can't make calls

Demi-Lee
Level 1: Joiner
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on ‎13-06-2023 14:14

on ‎13-06-2023 14:14

I buy a £30 big data bundle every month and the last data bundle I bought was on the 31st of May and I suddenly can't make any outgoing calls. I've checked my data, and it tells me I have unlimited calls....but when I make a call it puts me through to that top up line to top up! I don't think so!! So 02 have basically stolen my money and then removed my service. 

 

Anyone else have this issue before I take this above p

02 head?

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MI5
Level 94: Supreme
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on ‎13-06-2023 14:56

on ‎13-06-2023 14:56

@Demi-Lee 

Depends if the number you are trying to call is within your allowances ?

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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