Any tips on getting through to the UK call centre?

[sic]

Hi, I need to talk to someone at O2 customer services about getting a new device, and my current plan. I've tried twice to call (via 202 from my phone) but I keep getting through to the Indian call centre, both times the line quality was awful – all I could hear was the background noise from their call centre and I could not understand their accent. Is there a way I can get put through to the UK call centre? I honestly haven't got the time to keep repeating myself (I'm from London!) or asking the person to repeat what they said...I just want to talk to someone who's first language is English...?

[MI5]

@sic 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

You can ask to be put through to a UK call centre if needed.
Thanks

[jonsie]

Early morning is the best time to call, just after 8am

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here:

Guide: Coronavirus Community Help and Support

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. 

You can also reach O2 via social media:

Use the links below