For many days I haven't been able to receive calls on my PAYG mobile, which has about £18 credit. The caller waits about 20 seconds, then is informed that I can't take the call and goes straight to answerphone. Later, I receive a missed call SMS.
95% of outgoing calls simply don't connect. They just sit for 20 seconds then disconnect. Not even voicemail works and this is even when there's a 2+ bar signal (which is very rare despite living almost on top of the mast).
Internet data either doesn't work or is so slow it gives up. Each is as likely as the other, given the 1990s level of technology and signal capacity O2 provides.
I can receive SMSs (good job as you have to do this registering for this forum, so good luck to people wanting to join asking why they can't receive SMSs). That's literally the only thing I can do on my phone.
So my questions, if anyone would be so kind, are:
1) Other than all the 'obvious' things to try - rebooting, leaving and rejoining the network, removing and cleaning the SIM - is there anything anyone can suggest to remedy this clown show?
2) Is there any point in me getting a new SIM? And is that even possible, given that I'd want to retain my existing number.
And I did contact support. After 55 minutes waiting, three department transfers (I was talking to the right one initially), a further 32 minutes on hold whilst my account was 'checked', five minutes of being told that my problems would go away if only I opted for a monthly contract, I was advised, "Er, have you turned it off and then on again. I'm not sure what else there is."
