Other Products and Services
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 79274 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7919 Views
  • 15 replies
  • 1 kudos

BT Wi-fi for O2 customers to stop.

I've just had this pointed out by a new member (thanks nedludd), it's a bit hidden away at the bottom of this page: https://www.o2.co.uk/shop/tariffs/# Wi-Fi servicesThe way we offer wifi services is changing. From 1st July 2013 access to BT Openzone...

perksie by Level 69: Guiding Light
  • 1331 Views
  • 7 replies
  • 0 kudos

Resolved! Capita plans to close O2 call centres and cut thousands of jobs

A new article in The Telegraph financial pages reveals that o2 UK call centres are to be downsized and outsourced - to Cape Town. A Capita call centre in India is to be expanded to handle support by web chat, to discourage customer calls, known as 'c...

Anonymous by Not applicable
  • 1973 Views
  • 1 replies
  • 0 kudos

O2 Customer Service is laughable

O2 Customer Service is laughable I contacted O2 about having the brand new Blackberry Q10 unlocked so I can travel and not incur roaming charges. Looking for the customer service number I got a popup asking if I wanted to as an o2 GURU to help me. I ...

Anonymous by Not applicable
  • 644 Views
  • 1 replies
  • 0 kudos

O2 Webmail

Hi, Im wondering if anyone can help. Ive not been able to login to my webmail for about 3 months now. Everytime I try and login I get the "Sorry, we can’t find the page you’re after." page. Ive tried it with other mail programs but they can never man...

Anonymous by Not applicable
  • 893 Views
  • 1 replies
  • 0 kudos

Resolved! How Long To Fix a Problem

All was fine until Tuesday this week when my phone would not connect to 3G. I spoke to an advisor at o2 who firstly blamed my SIM for being ancient and then after trying the SIM in an ancient Pay as You Go phone blamed my phone as being faulty.As the...

Anonymous by Not applicable
  • 1620 Views
  • 6 replies
  • 0 kudos

Resolved! O2 business lease

Hi, my O2 business lease runs out on the 26th may, do I have to ring up and cancel the contract then or will it be done automatically? I am moving onto a consumer tariff so I need to ensure the business lease end.

Anonymous by Not applicable
  • 1132 Views
  • 3 replies
  • 0 kudos

Bluebook

I've tried to sync my phone to save my contacts and it goes well until it actually comes to syncing and then the message No Authorisation comes up?

Anonymous by Not applicable
  • 802 Views
  • 1 replies
  • 0 kudos