Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Not receiving texts from EE numbers

Hello, over the past week or so I’ve not been able to receive texts from any EE numbers, only noticed when my parents messages weren’t coming through, my partner is on o2 with the same phone as myself (iphone 13 pro max) and she received texts from t...

Rich1989 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! My iva

I have a iva in place with all my 02 devices on so u need to stop charin me for dvices but leave my air time plans in place

Resolved! Extras

I changed my tariff, but was told I would keep my extra which doesn’t expire till November but today they have taken it off me? It states that it won’t be taken away with tariff change

Lau1821 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New Sim Only Contract

Hi I have just received my my sim card on a sim only contract, do I need to change the sim card or can I keep my old one, just seems a waste of time changing the sim and then contacting O2 to keep my old number?

TamBam by Level 1: Joiner
  • 2 replies
  • 0 kudos

Returning a fraudulent phone

Last November I reported an apple fraud case to o2 for which I received a letter from o2 removing my name from the account and sorting out my credit check file. Now almost 4 months later I still have the phone in my possession. I have sent 2 emails a...

Resolved! O2 recycle not paying

Having great difficulty obtaining agreed payment for my old phone from O2 recycle. Sent my phone to them in Dec last year and they agreed to pay just over £512 but have yet to see a penny....

MRH1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Change Forum Name (to an existing one)

Morning all So a while ago I was on O2 and picked the forum name 'mobilemandan' which i use everywhere, i closed the account ages ago but recently joined back O2 but with a new email address. When i went to pick 'mobilemandan' as my forum name it say...

Resolved! Loyalty discount

I now have 2 numbers on my account and expected to get the 20% loyalty discount, I have text both numbers to LOYALTY but tells me it does not recognise the numbers, how do I get the discount?

Nybroc by Level 1: Joiner
  • 1 replies
  • 0 kudos