Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Random Calls

I keep getting calls from unknown numbers saying that I have rung them how can I stop this happening?? I have tried a reset of the phone, deleted recently installed apps and cleared search history

MAJDoc by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Volt

I`ve been an O2 customer a month now and haven't been confirmed as a Volt customer yet. i cant dial 202 to chat to someone as my O2 package is data only for a tablet. I just need to confirm if I am a Volt customer and will get my double data, as I ha...

Resolved! where can I see the consumption of my data?

I've received a text message from O2 telling me that I have almost used up all my data for the month....after logging into my account, it looks like I have used 7.3GB out of 8GB in 5 days....now I'm working from home and mostly use home wifi. Is ther...

Chou30 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Complaint system

Warranty void due to taking the protective film off the new Samsung galaxy 3 fold the inside screen, i phoned to complain on the matter it's now cost me 489.40 for it to be repaired and the only answer i recieved from the o2 202 service was this is c...

Ninton by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! SMS Texts via Wi-Fi Calling

My daughter is looking for a new phone but we're in a really poor signal area (for all providers) and don't receive texts. However, on my EE contract the wi-fi calling works for texts as well phone calls, so I can send and receive them with no proble...

Resolved! Disney +

Hi there. My 6 months free trial of Disney + ends on 1 February. If I keep the subscription will I be put on to the £5.99 offer with £2 off my airtime? Thank you!

AP257 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Volt benefits still not active.

So my volt benefits still aren't showing on either my Virgin or O2 account and I've had my phone for over a week now. Apparently the o2 benefits show up as soon as you apply for volt but the virgin ones can take 14 days but I've got neither. All of m...

Sloth85 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Sim swap

Please can somebody help me ?I went to my o2 shop on 25/01/22 at 12pm to upgrade my iPhone 8 Plus to an iPhone 13 pro max, obviously it has a different sim to mine so they put that in for me and off I went, as soon as I walked out of the shop my old ...

Nicnac1 by Level 1: Joiner
  • 5 replies
  • 0 kudos