Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

APN Settings - What/When?

Can anyone assist me and explain what the APN settings are and if they are required to change when using the phone aboard?

Resolved! Sim swap

How can I activate a new sim in a simswap,if my old sim already dead?Please help me

Resolved! Number change

Is there anything that could be used as proof that the number was changed but the contract was the same?

Resolved! Possible scam

I’ve just received a phone call from O2 offering me a 40% discount going forward on my bill and a free iPhone 8 is this legitimate or am I dealing with a scam

Resolved! cancel disney+

hello I've cancelled disney+ thru the disney website but do I need to cancel thru O2 aswell or will it auto cancel

12 months Disney Channel activation

I bought S20 FE with 12 months Disney Channel subscription. But Disney C. activation is not working, can you please help to activate this subscription. Thank you

Resolved! Swap my simcard

Currently using lebara number i want to keep my contact number same and port into o2 sim so please provide me best offer

Resolved! Loyalty

Hi Trying to get the £2 reduction per month for additional sim only contract @£10 per month.Followed three different texting instructions to 25000, spoken to customer services twice, no-one will reduce my promised additional sim-only to £8 per month....

Resolved! live chat 02

this is just one reason im leaving can you hell talk on live chat says contact us so done whats your query click on account then nothing round and round in circles its disgusting for 2 days now i have been trying and trying.

Resolved! how do you live chat with an 02 agent please???

I am new to 02 and want to live chat with an agent....unable to work out how to do this despite pressing contact us online....any ideas please?

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