Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Esim not activating

Trying to activate an eSIM on my iPhone 13. Worked with Vodafone (and was 1000 times smoother). I downloaded the profile via QR code which can only be sent via post or in store (lol). Text swap to that O2 number, didn't work. Called o2 who said the s...

Resolved! Annoying International Calls

Hi all, is there a way of blocking international calls on an iphone (not just rejecting them). I ask because I am getting telemarketing & spam calls on a near daily basis from the USA.Thanks,James

Resolved! o2 insure

I pay 7.50 per month for o2 insure, how do i claim as my phone is damaged?

Resolved! sim swap_ retain existing mobile number

can anyone clarify procedure...on the online page for retaining existing number when joining o2. it requires input of mobile number.....is this the new number which come with new sim card or existing number on old sim. it has been a long time since i...

Resolved! Adding my son's new sim card to my account

My son received a new phone and O2 sim card (pay as you go) and I was wondering if it could be added to my account so that I could have parental control. Thank you for your help in advance,Diane

Resolved! Unwanted bolt on

I wanted to know if I can be refunded on a bolt on I haven't used as I already have a monthly bolt on

Resolved! Travel Bolt Ons for Asia

Hi all! I pay for a bolt on that gives me data usage in most of North/South America and Australia, but I was wondering if there was a bolt on available for countries in South East Asia? Particularly Indonesia, Philippines, Vietnam and Cambodia. Thank...

Credit File Affected in error

@O2Simon or @O2Emma are you able to help me please? I was sent a final bill in December 2022 by o2 but I called customer service as there shouldn't of been a charge. They said they credited my account for the amount and there was nothing left to pay ...

Resolved! Claim free gift

How do I claim the free chromebook I am entitled tondue tontaking out a contract? Or do they just send it to me ?

Resolved! Switch up on like new phones

Does anyone no if you can use your switch up on a like new phone? after the s22 ultra but none in stock but in stock on the like new phone with 6 months free airtime is this possible asked on line they say yes to go inshore to sort asked store they s...

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