Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! o2 recycle code not working

Hi All, Does anyone know if there's a delay between starting a new contract and the order code working as a voucher for extra trade in value on 02 Recycle? Every time I try it just keeps saying invalid voucher Any help would be appreciated

Resolved! Order new sim abroad having lost phone

Hi,Please help! I am abroad and need to order a new sim card having lost my phone. I cannot order through website as any click on "myO2" requires text verification. I cannot access my email as I do not have my phone for verification. I cannot access ...

Resolved! Disney Plus free for 6 months

Hi,I have taken on a new virgin media contract and it has an unlimited O2 sim.Was told I could get 6 months disney plus for free as an extra.Question is - I currently have a month by month subscription with disney plus. Can i still get this offer? Wh...

Resolved! Service complaint

How do you actually get through to anyone who can help ..phoned 5 times yesterday and was cut off once they heard why I was calling. Think they couldn’t be bothered sorting it out. Old handset that needs unblocking , went into store last week and aft...

Resolved! Prepayed Mastercard

How long does it take to receive the prepayed mastercard following an upgrade order? Cheers

Resolved! Problem with order

Hello, just wondering if anyone can help , I placed and order for the iPhone 14 , I come to the end and it said there’s an error ; however , the money has already been taken from my account , so does this mean it’s been placed or

I'm being chased from O2 for an amount that they cannot find that I owe!

Still August this year O2 are chasing me for an amount that I know nothing about and that they cannot find anywhere on my accountI have called them and webchatted with them, but to no avail - its simply not there on my account - but they still chase ...

telephone only promotions

Are O2 currently offering a 40% discount as I received a call from someone in Cardiff offering me this promotion?.

DPD not delivered

So DPD went to the wrong house almost two weeks ago hasn't been sent back to o2 to be re diliverd, my spidey senses are tingling somethingsnot right.

Resolved! No Service Abroad - Italy

Hi all, I'm hoping someone can assist me.I've had a 02 sim card since 2018, and since moving to Italy for work a year ago, I've been unable to use my phone for calls,data roaming, can't send messages, can't receive calls etc. This happened in June. I...

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