This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Wrong number after port from previous network

Anonymous
Not applicable

on ‎29-11-2017 13:13

on ‎29-11-2017 13:13

After existing number ported from previous network, the ‘temporary’ o2 number is displayed as my number in contacts and for FaceTime calls. Any help much appreciated
Message 1 of 5
1,977 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 147046 Posts
  • 636 Topics
  • 28284 Solutions
Registered:

on ‎29-11-2017 13:18

on ‎29-11-2017 13:18

Go to settings >phone >my number and change it manually to your correct number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,970 Views
0 Kudos

Cleoriff
Level 94: Supreme
  • 124283 Posts
  • 828 Topics
  • 7524 Solutions
Registered:

on ‎29-11-2017 13:18

on ‎29-11-2017 13:18

@AnonymousHow long ago did the port take place? Have you rebooted your phone? Usually takes up to 24 hrs to fully port over....

Veritas Numquam Perit

Girl in a jacket
Message 3 of 5
1,970 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 147046 Posts
  • 636 Topics
  • 28284 Solutions
Registered:

on ‎29-11-2017 13:26

on ‎29-11-2017 13:26

The issue is because O2 don't write phone numbers to the sim card so the phone picks up only the number used to activate the phone.
The only option is a manual change and then a reboot and a reset of Facetime and iMessage.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
1,967 Views

Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎30-11-2017 09:48

on ‎30-11-2017 09:48

Hey @Anonymous how are you getting on with this? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
1,909 Views
0 Kudos
Top Kudoed Authors
View All
Top