Sorry to hear you are struggling @TealTracey but as this is a Samsung promotion you need to keep trying with them.
Have you got your proof of purchase in the correct format? Does the button do anything - have you got a pop up blocker on your device that stops it?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
