Solved: Trottling

BillyT · ‎16-05-2022

Hi I am travelling in New Zealand and have noticed my data download speed is greatly reduced to about 0.3Mbps. I have talked to O2 via the online app chat but they deny that it is their policy to trottle. My wife and and I have the same contracts and phones, both are having their data speeds reduced. We have tried switching sims to other phones but same issue.
Is anyone else having this problem?

Bambino · ‎16-05-2022

@BillyT See this guide: Roaming on O2 - All you need to know - O2 Community

Edit: And this: O2 | Consumer Fair Usage Policy | Terms and Conditions

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎16-05-2022

@BillyT See this guide: Roaming on O2 - All you need to know - O2 Community

Edit: And this: O2 | Consumer Fair Usage Policy | Terms and Conditions

I DO NOT WORK FOR O2

MI5 · ‎16-05-2022

@BillyT

It's common knowledge that data speeds are throttled outside of the UK and EU.

I can't believe (well I can really) that customer service don't know this!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Trottling

amazon account still controlled by o2

Huawei

4g to 5g sim

Amazon Prime Extra

lost sim