Re: Tracking number not being recognised

Odin5 · ‎06-12-2022

My sim was dispatched on 1st of December but my tracking number is not recognised by Royal Mail and there has been no updates as yet, is this normal?

Enlli · ‎06-12-2022

If it was dispatched on the 1st then due to strikes it would not of entered Royal Mail systems till the 3rd. There is a backlog of letter posts.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎06-12-2022

@Odin5

Sims are sent 1st class and tracking is not available until a delivery attempt is made.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

raja2023 · ‎30-11-2023

even a small network like Lyca provides a tracking number for a free SIM

MI5 · ‎30-11-2023

There is a tracking number but it's for internal use only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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