Too long to repair a phone

[Chris_Essex]

I sent my phone back for repair nearly 4 weeks ago. All the repair site says is waiting for info from the manufacturer.

How long does it take information back from them(Samsumg)?

Really slow process. 

[Enlli]

We are all customers here and I'm afraid that's not a question we can answer, unless someone has had similar issues.

Seem a long time.

For future reference going to Samsung direct is usually the best option 

[Bambino · Accepted solution]

@Chris_Essex That's absurd. You need to chase this up with customer service.
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[Chris_Essex]

Hi people,

Cheers for the replies.

Done all the above mentioned by @Bambino  a few times and continuing to do so. Luckily I have an old phone I can use for the time being.

I'll keep pestering O2 on a regular basis and probably make a complaint as well to see what happens.

[Breanna]

Hi @Chris_Essex were you able to get any update on your repair?

[Chris_Essex]

Still the same information from O2 waiting for info from the manufacturer. Its nearly been 4 weeks and I cannot believe it takes this long to get information from a company in todays connected world. 

Its been a really poor service and I hope that I don't have to use it again and wait another 4 weeks. I've been with O2 for years and to use this service for the first time is a really bad experience of customer service. 

[Breanna]

Sorry to hear that @Chris_Essex. Definitely do keep contacting customer service.

[Chris_Essex]

Problem solved. When it was returned it should have been set as a faulty device and a replacement sent out within the next few working days. Whoever dealt with this didn't mark the record for new device to be sent.

A new one is being sent out today and should be here this week.