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Six months free airtime plan

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AnnMay
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on ‎08-10-2021 14:55

on ‎08-10-2021 14:55

Hi   In August, I upgraded with a new 36 month contract with a device plan and a special offer of the first six months of the airtime plan for free.   Later in August they took payment for both plans - when I asked why they said the free six months would start in September - and in September when they took payment for both plans, I was told to ring 202.  When I rang 202 there was a 30 minute wait to talk to someone.  Has anyone else had the same problem?  Regards Ann

 

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madasaf1sh
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on ‎08-10-2021 15:02

on ‎08-10-2021 15:02

@AnnMay 

 

I would call Customer Services as I haven't seen anyone else on this, and unfortunately long call waits are the norm across most CS teams 😞

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 79: Lord of the Boards
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on ‎08-10-2021 15:02

on ‎08-10-2021 15:02

@AnnMay 

 

I would call Customer Services as I haven't seen anyone else on this, and unfortunately long call waits are the norm across most CS teams 😞

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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AnnMay
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on ‎08-10-2021 15:19

on ‎08-10-2021 15:19

Thank you - guess I’ll have to bite the Bullet and accept a long hold with 202.

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MI5
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on ‎08-10-2021 23:10

on ‎08-10-2021 23:10

@AnnMay 

Call at 8.00am when waiting times are shorter.

Various numbers to ret here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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