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Signed up to a ‘free’ Disney+ Extra, but I’m being charged?!

NSH97
Level 1: Joiner
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on ‎03-01-2026 21:19

on ‎03-01-2026 21:19

The O2 app showed me some Extras to choose from in December. Disney+ was showing as ‘FREE’ for 3 different Disney subscription services. When selecting this Extra, there were no details about having to join a subscription, or being charged on my next bill. I selected the Disney Premium option as it said it was free, and I had an email asking me to redeem this Extra. I did this, so now why am I being charged for the next six months? Why would something be advertised as free if it isn’t?

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MI5
Level 94: Supreme
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on ‎03-01-2026 21:38

on ‎03-01-2026 21:38

@NSH97 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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