Show me the money!!!!

[Anonymous]

Hi,

I have recently upgraded my phone and while in store recycled my old mobile. I was advised that I would hear back about the amount the phone was worth once "our guys" had looked at it as it did have, in my opinion, a small defect at the charging point.

Now the upgrade happened on the 02/07/2017 we are now over a week since I handed my phone over and there has been nothing. No text, no call and no email to let me know how things are progressing.

Is this normal or is there an issue that I'm not being told about. Is there anyone there that can help. Please get in touch so I can get answers

Thanks

[MI5]

Hi @Anonymous

I'm afraid this is a customer to customer forum so you will need to contact o2 directly for answers http://www.o2.co.uk/contactus

[jonsie]

I would call customer service but they will probably redirect you instore, 

[Anonymous]

@Anonymous If you did it instore. They will tell you there & then how much & ask you how you want it to be paid 

[Anonymous]

@Anonymous due to the charging port cover not staying in place I was advised that the phone would need to be sent off for evaluation. I understand that it may take a day or longer but over a week and nothing is a bit concerning 👍

[Anonymous]

@Anonymous Did you take photos of the phones condition or a receipt to say the condition it’s in before you sent it 

[MI5 · Accepted solution]

We can only guess at what's happening as we have no knowledge of your account status.
You need to call customer service or the shop to find out for sure.