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Scammed

Rberrington9
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Please help

we have just been scammed 

someone rang saying they were car phone warehouse 

we placed an order for a iPhone 12 Pro white Vodafone 

they sent Blue one with O2 sim

we complained so they said we got the wrong order and to return it

straight away

Which I did

we now noticed 2 direct debits on our bank account of which we have now canceled 

what do we do now please

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jonsie
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You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

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jonsie
Level 94: Supreme
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You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

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MI5
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@Rberrington9 

You should also report it to action fraud with as much detail as you can. 

https://www.actionfraud.police.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rberrington9
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Thank you for your help

i am a little relieved after an emotional 4 hours panic 

Humberside police was helpful after waiting for a callback because they was busy

I took M15's advice and signed into Action Fraud 

that was hard work because twice I filled in the issue and took too long and it timed out,  

TIP type your issue in word first then copy and paste to form. 
I managed to cancel 2 Direct Debits form my mobile banking 
TIP screen shot the DD numbers as O2 need these numbers to find your new accounts.

Nationwide Fraud was helpfulish, and did say that they would refund and payments via Direct Debit 

O2 was helpful to confirm the add and accounts were cancelled and are now under fraud investigation 

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jonsie
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A big relief @Rberrington9 and I hope this all has no lasting impact on your credit file

I would recommend checking it in a few weeks for peace of mind

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MI5
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Glad you're sorted @Rberrington9 thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rberrington9
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This is what to look out for

they send a phone with the wrong colour and sim 

when you call to complain they ask you for a WhatsApp number and give these instructions 


As per our telephonic conversation, we do apologize for the inconvenience this may have caused you. You have received this parcel in an error. Kindly have it repacked and dispatch it to our below mentioned warehouse address. Kindly take a photo of the packed parcel and that of the postage receipt. Once done forward both of the photos to us so that we may remove the false parcel from your account and reimburse the postage amount to you within 24 working hours.

 

To: W.H.

 

Address:

 

33 Florence St.

Burnley,

BB11 5EQ.

 

Note: Please follow the instructions.

 

Kind Regards:

Scott Gibson,

ID-0848.

CPW (Dispatch Dept.)

Customer Care: 02034042223.

 

WhatsApp

*44 7537 127469

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Rberrington9
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I feel better now but it left me emotionally drained 

most days now I 

check my bank account to see if anymore Direct Debits have been set up or withdrawal 

check Community O2 for updates

check Action Fraud do updates

check for Victim support for update 

check ClearScore and Experian for credit score change 

check for emails from the above 

really stressful 

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