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My order

Nashbomb
Level 1: Joiner
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on ‎07-12-2024 21:37

on ‎07-12-2024 21:37

I ordered an iPhone 4 and my o2 still doesn’t recognise I have, have I been scammed? 
£30 went out of my account 

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MI5
Level 94: Supreme
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on ‎07-12-2024 21:42

on ‎07-12-2024 21:42

@Nashbomb 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎07-12-2024 21:47

on ‎07-12-2024 21:47

£30 is probably the deposit amount O2 have ringfenced while your order processes.

If O2 decide they cannot proceed, your bank will release the hold, returning funds to your account, in a few days (3 to 7 usually, depending on bank), @Nashbomb.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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