Refund for Non Delivered Online Order

[Anonymous]

I placed order ms-[removed] at the beginning of July. The goods were never received and the courier returned to sender. Please can someone confirm when the refund will be processed? or who I can talk to about this please?

David Ward

[MI5 · Accepted solution]

You need to talk to customer service http://www.o2.co.uk/contactus as we are all customers like yourself @Anonymous

[PhoneChanger]

You will need to contact customer services. They will need to confirm receipt of the order back to them, and they should then process your refund within a few days. Sadly, unless you chase, there are a number of occasions where parcels have been returned but no logged on the system so the customer doesn't get the refund.

[MI5]

Another process that works in o2's favour rather than the customers......

[Marjo]

Hi @Anonymous! Did you manage to talk to customer services about your order and refund? Let us know how you're getting on.