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RE: Warranty on another device?

stkerosene
Level 1: Joiner
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on ‎14-07-2023 19:52

on ‎14-07-2023 19:52

Hi, not sure where to look or who to ask. 

 

With my current contract I've now got a Meta Quest 2, after a month I'm having issues with its controllers and the only solution Google has to offer for repair is to take it apart.. 

 

Do these other devices added to the plan have a warranty? And if so who would I speak to?

 

Thanks in advance,

Elliott

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madasaf1sh
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on ‎14-07-2023 20:48

on ‎14-07-2023 20:48

@stkerosene 

 

I would reach out direct to Meta direct as will be a lot quicker 

 

https://www.meta.com/en-gb/help/quest/ 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎14-07-2023 21:08

on ‎14-07-2023 21:08

@stkerosene 

If you're under 30 days O2 will just replace it for a new one.

Returns and repairs | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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