Payment failed every time I try to place an order

[JungleJuice88]

Hi, 

could anyone tell me why I keep getting the payment failed error message whenever I try to checkout in the shop please?

It did the same thing when I tried upgrading my phone a few weeks back which resulted in me buying through the chat function, this took roughly an hour and a half to do. It was incredibly frustrating as she managed to complete the sale on the first attempt with no issues whatsoever.

I’ve just tried to purchase an apple watch and the same thing is happening again. I have tried using a few different bank cards but they all come up with the same message…

Do they not want an extra £20+ a month off me!?!? 

I don’t have the best patience at the best of times and this is triggering me 😂

any help appreciated, thank you 

[pgn]

Yes, O2's web store can be frustrating.

Try accessing the store first, before connecting to the forum here - or use a different browser, preferably in an Incognito or InPrivate browsing tab to access the O2 shop, @JungleJuice88 

Also O2 systems update overnight, usually later than this, but that sometimes manifests itself in weird ways - try again in the morning.  Good luck!

[MI5]

@JungleJuice88 

You can contact the sales team from 8.00am – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

You can also go in store to purchase and walk out with it working to save the wait.

Take photo ID with you if you do.

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