Outstanding bill

[Jordan6]

i had my o2 sim disconnected as i couldn’t afford to pay the bill as i had no job. now i just want to pay what i owe, but i can’t find a way to do it. i can’t do it online as it tells me i have no o2 products, and when i call the numbers provided from my new giff gaff sim, it doesn’t work. i don’t have a landline phone to use for these numbers either. i just want to pay the bill but why have they made it so difficult

[Bambino]

@Jordan6 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers in the link below.

Guide: Coronavirus Community Help and Support 

Use Skype to call any 0800 number for free.

[George66]

I too have a problem paying an outstanding bill. According to my bank, when entering a credit card number there is a payment request, but the requested amount from O2 Payments is NULL. It looks like an IT problem in which a process was not properly audited. The O2 side only speaks of a problem with the payment, but it cannot be because there is more than enough money available in the bank. Can you fix that please? The process calling the payment-team is a pain. Thank you.

[Bambino]

@O2Waqas or @O2Emma can you assist @George66 

[O2Waqas]

@Bambino No problem, thank you for the tag, 

@George66 Apologies for the inconvenience caused, i will sent you a private message so we can look into this further,

Thanks

[O2Emma]

Hi @Bambino I will pick this up thanks