on 21-07-2019 08:21
on 21-07-2019 08:35
Sorry to say, this is quite a common story. Order something online, only to find it's out of stock'
With hindsight which is a wonderful thing, you would have been much better going instore and picking up the phone there if it was in stock.
O2 do not have a live stock ordering system , this is why this happens frequently. There is no point you ringing delivery, that's the job of o2 NOT yourself. Also , no point ringing anyone other than O2 as it's obviously out of stock. When your item is dispatched, you will be able to track it via this method
on 21-07-2019 08:39
Seems par for the course 😡
Not good at all.
Several customers have mentioned exactly the same problem.
Not helpful I know but you are not alone.
Because it's an order I suspect you will need to follow CS instructions.
on 21-07-2019 13:30
It is also possible for the out of stock email to be sent in error though I wouldn't get your hopes up
I ordered a SIM only last year and got an out of stock email. Needless to say O2 were not out of stock of SIM cards 😂
on 21-07-2019 18:29
Par for the course with O2. How a major telecoms company can show as in stock is ridiculous. We see this so very often and until O2 invest in a live stock system we will continue to see customers given false promises.