Order incomplete

[EmanuelConache]

Hello, 

When I ordered a phone with a new sim it should have come with a pair of ear buds, but I know nothing about where or if I will receive them. Does anyone know how to procede in this situation? I can't reach anyone from O2 to answer my questions.

[Bambino · Accepted solution]

@EmanuelConache I'm guessing you bought a Samsung phone. If so, the promotion is direct with Samsung:

Home - Samsung Promotions