I have a default on my credit record from o2 from 2017 when I ordered 2 phones by accident so cancelled one as soon as I realised. This was put down as a default on my credit score and now that I want to buy a house, I have noticed this on my credit record. My mortgage provider is not keen to give me the mortgage I'm after because of this default and has asked if there is any way I can get it removed. I have emailed the Credit Referrals team twice with no response so far. It's a mad way of communication when you want something done about it urgently and no one is emailing you back. I am on a time limit and can't sit around for 10 days until someone eventually messages me back.
Can anyone help here I’m pretty desperate?!
