O2 WiFi

[Ninko]

Hi,
I'm trying to use O2 WiFi hotspots and although I'm able to connect to WiFi my browser doesn't load anything, not even the sign in page.
Can anyone help please?

Thanks

[MI5]

@Ninko 

Check the O2 help here https://www.o2.co.uk/connectivity/free-wifi

[Ninko]

@MI5
That doesn't help with the problem I'm having, that just tells me how it SHOULD work.

[MI5]

@Ninko 

Is this a new phone?

Have you used O2 wifi before?

Any info you can give may help to save us guessing.

[Ninko]

It's a new phone in regards using O2 WiFi but I have used O2 WiFi before on a old phone.

Thanks

[MI5]

@Ninko 

If the MAC address of your old phone is still registered on the system it can prevent a new phone from connecting.

You'll need to contact customer service to remove your old MAC address.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Ninko]

I read somewhere you can manage your devices online, is that possible?

Also I thought you could have more then one device assigned to a phone number?

Thanks