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O2 Switch Up

ThomasH
Level 1: Joiner
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Hi. I am looking to upgrade to the iPhone 16 Pro using switch up. 

Can anyone tell me what checks the store do when switching up in store? I ask because the volume on my current iPhone isn’t as loud, so I think the speakers may be damaged.

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MI5
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@ThomasH 

They check condition and operation and grade it accordingly.

https://www.o2.co.uk/termsandconditions/mobile/o2-switch-up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ThomasH
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Do you know if the issue with my speakers would affect me using switch up?

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MI5
Level 94: Supreme
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@ThomasH 

It really depends on how obvious the issue is and whether the person assessing it notices.

If there is still warranty remaining it may be worth you getting it fixed by Apple or at least assessed by them first.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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