I sent my phone off to O2 Recycle after taking a quote. I was offered a price for it lower than was quote on the website (which after a bit of research seems to be their standard practice). I replied to the email asking for the handset to be returned and was then offered by email that they would honour the original quote if I wanted on the 16th Jan. I replied to this email saying I would accept the original price but had no reply, so replied again with no response and lo and behold the lower amount got paid into my bank account. Follow up emails have also not been answered and noone picks up the supposed customer service phone despite trying over two days.
Having now researched it there isn't one positive thing that's been said about them on the internet. Seems to be a scam through and through.
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