O2 Open Code Retrieval and Query

[xsussax]

Hi

My friend wants to use my O2 NHS open code  to obtain a discount when she upgrades but I haven't got it saved.  I've seen that I can retrieve the code on the O2 Open website but I can only find instructions on how to get one issued if you're a new customer.

Also, can I just check that even though I've had my contract for nearly a year she can still use the code as I heard that that it might have had to have been used within 30 days?

Thanks

[Anonymous · Accepted solution]

Hi

Take a look here

https://o2open.co.uk/O2Open/servlets/ShowFAQ and https://o2open.co.uk/O2Open/servlets/SignUp

"If you already have your open code you text OPEN followed by your open code, mobile number, name and postcode to 2020" credit to Wanty

T&C http://www.o2.co.uk/termsandconditions/rewards/o2-open-terms-and-conditions

Customer services can further clarify if required http://www.o2.co.uk/contactus

[jonsie]

Just enter your friends details on the website and get the code sent to her mobile....

[MI5]

You may have to contact CS to retrieve your previously issued code.
You code will still be valid for new contracts if used within 30 days of opening it.

[xsussax]

My contract is nearly a year old so I'm guessing it'll be invalid to be applied to another device, even if I do have it sent to her? 

[MI5]

No, your code will be OK to be applied to a new contract with 30 days.

[xsussax]

Thanks for your reply.  I'm a bit disappointed in that myself.  I don't think it's realistic to have up to 5 friends and family upgrade within 30 days, especially those are tied into current contracts! :(.   

[MI5]

No.... They can take a contract when they are up for renewal, but have to apply the code to the new contract within 30 days.

[viridis]

To clarify
Not 30 days from you or from today.
30 days from the day they renew.

[MI5]

Thank you @viridis