O2 Coverage and 3G coverage in Malmesbury Wiltshire

[Peteimpreza]

I work in Malmesbury, Wiltshire.

We have a O2 signal but no 3G coverage. No one on O2 can get a 3G signal, regardless of device, business or private customer.

My colleague who sits one metre to my right is on Three and gets a 3G signal.

Anyone else here from Malmesbury have the same experience?

Any ideas how to tackle O2 on this mater?

Their site says the area is covered by 3G and there are no network issues. A message repeated by the call centre.

[perksie]

---

@Peteimpreza wrote:
Just checked the OFCOM website and the current O2 equipment is listed as GSM.

I assume that means not 3G capable?

Funny thing is, we got a 3G signal for three days in the first week of July. Nothing since.

---

No, there is a 3G service there but not a good one:

Live results for Malmesbury, Wilts

• 

  Our network is currently working fine

  We'll be carrying out some maintenance on our phone masts in this area on the 17 October & 19 October

  Updated 23:01 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.
• 

  Normal coverage for Mobile internet and voice (3G)

  Fast networking. For smartphones, dongles and tablets.

  OK outdoors. Patchy indoors. Not good for mobile broadband.

[adamtemp64]

Very strange results this morning no 3g shown on status page and coverage checker map also shows no 3g either 3g900 or 3g2100 ? Coverage map updated today so perhaps the predictions yesterday were wrong.

Sitefinder database can be out of date.

[jonsie]

Another update this morning :

Live results for Malmesbury, Wilts

• 

  Sorry we're currently working on a phone mast in this area

  You might experience problems making calls, using the internet, or sending/receiving emails in this area.

  Updated 10:03 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.

[perksie]

---

@jonsie wrote:

Another update this morning :

Live results for Malmesbury, Wilts

---

I wonder if the network engineers are picking up reports of faults from the forum?

I guess they have shut it down for the maintenance that was booked for today.

[adamtemp64]

@perksie what is strange is the coverage checker and status page now shows no 3g unlike your earlier posting.

[perksie]

---

@adamtemp64 wrote:

@perksie what is strange is the coverage checker and status page now shows no 3g unlike your earlier posting.

---

You're right Adam, what is going on here?

Live results for Malmesbury, Wilts

• 

  Sorry we're currently working on a phone mast in this area

  You might experience problems making calls, using the internet, or sending/receiving emails in this area.

  Updated 16:03 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.
• 

  Normal coverage for Mobile internet and voice (3G)

  Fast networking. For smartphones, dongles and tablets.

  Sorry, we do not have coverage here.

[Toby]

Hey everyone.

I'll see if there are any updates on this mast's status

[Anonymous]

When are 02 going to get this poor reception in the Malmesbury area which has gone on for several months now. I have spoke to 4/5 02 customers in Malmesbury in the past week and all are now considering swapping network provider when thier contract expires, me included.

[adamtemp64]

Have you all reported the issue direct to o2?

But Knowing the hilly nature of the town and where the mast is at present I do not  think it will change much. I have always had issues in the town when I have been there (had a business contact there)

O2 never comment on faults / repair time scales.

If you have phones that can use the o2 my network down load that and use it to report the issues

Live results for Malmesbury, Wilts

• 

  Sorry we're currently investigating reports that a phone mast in this area isn't working.

  This means you might experience problems making calls, using the internet, or sending / receiving emails in this area.

  Updated 14:00 (refreshed hourly). Recent faults might not show yet.

[perksie]

---

@Anonymous wrote:

When are 02 going to get this poor reception in the Malmesbury area which has gone on for several months now. I have spoke to 4/5 02 customers in Malmesbury in the past week and all are now considering swapping network provider when thier contract expires, me included.

---

As Adam says above, to the status page http://status.o2.co.uk/

your local mast has a fault and they're aware and will be working to get it fixed.

Surely this isn't still down from October?