Mycare email

[Anonymous]

I have had an email from mycare@o2mail.co.uk asking me to provide proof of ID, is this email a genuine thing or is it a scam to try and copy my information? Thanks

[MI5 · Accepted solution]

If you have something or applied for a contract it's normal.
If you haven't, ignore it.

[Anonymous]

Hi @Anonymous if you are unsure about it then delete it. I wasn’t aware that o2 mycare was still active & I didn’t think they send out emails 

[MI5]

Unlock codes come from the same mycare email address.

[MI5]

Just checked my emails and confirmation of tariff changes from same email address too.

[MercedesS]

Hello @Anonymous, welcome to the O2 community!

Please follow their advice and I'll drop you a Private Message to get more info just in case there's something more we can do to help out 

[jonsie]

Such a shame that it is now a non reply address. I just wonder if they refuse all incoming emails or just accept the ones asking for information or do they give a different reply address? 

[adamtemp64]

@jonsie I guess if they want something electronically there are valid email addresses etc like the twitter team do occasionally give out a valid email  address to provide more information. 

[Anonymous]

This is where I thought they didn’t send out email @jonsie

[MI5]

Here's a snip of one sent to me from O2