Glitches in credit card payment page

[Anonymous]

I use a Broadband dongle with pay and go. The web page where I pay by credit card has been redesigned and there are 2 problems with it.

Firstly, it asks for the post code so that it can look up my address, but it has an out of date post code list. When I moved into a new address with a brand new post code, some web sites did not recognise it, but gradually more and more of them do so. After 8 months, O2 does not - so they really need to get the latest data from Royal Mail Ltd

Secondly, it does not allow me to enter the address myself.

So I can no longer use that web page to top up.

[Anonymous]

This is something you need to highlight to customer services

[Anonymous · Accepted solution]

The problem has been fixed!

I tried once more before phoning customer services ... and my postcode was accepted.

So whatever went wrong yesterday, it is working today 

[Anonymous]

Glad it got sorted. You must have struck lucky as as far as I know O2 update their records only every 6 months. So either that happened or the system had a 'moment' the first time!