Free akg wireless earbuds?

[Egor]

Just received my new s10+ and am very happy with it, but upon renewing I was told multiple times i would receive free akg wireless earbuds. They didnt come with the order.

After talking to customer services, they say i should have recieved an email to claim them, but i only have the link to claim, for example, a free 6 months music stream service amongst others from o2. Does anybody know here if I am missing something, or should I be feeling a bit done over?

Any help will be much appreciated!! 🙂

[MI5]

@Egor 

How to claim 

https://www.samsung.com/uk/galaxy-buds-offer/

But the offer has expired.

[Egor]

Right, I spoke to o2, and it turns out the guy that renewed my contract was mistaken. But the offer was actually for full wireless headphones, and not the aforementioned wireless buds. This is actually better for me, but these do need to be claimed via a samsung account which was quite easy to do.

Best regards all!

[MI5 · Accepted solution]

@Egor 

Yes, all the Samsung offers need to be redeemed through the app on your phone.