Esim not activating

[Img23]

Trying to activate an eSIM on my iPhone 13. Worked with Vodafone (and was 1000 times smoother). 

I downloaded the profile via QR code which can only be sent via post or in store (lol). Text swap to that O2 number, didn't work. Called o2 who said the swap had been complete but no number was showing on the eSIM. Having to wait for the postman to deliver my new QR code to try again.

Speaking to someone from O2 on here but keen to know if anyone was able to resolve.

[Img23]

Just after I posted this, the physical SIM has stopped working with no postman-carrying-QRCODE in sight lol. I joined O2 a few days ago, maybe they don't want me?

[Cleoriff · Accepted solution]

@Img23 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.