Email to Mobile: Why has it stopped?

[browni]

I am still an O2 broadband customer and this service has suddenly stopped.

Why?

I still have access to webmail where I can alter the settings for Email to Mobile.

It still doesn't work.

Methinks you have dropped this service without giving any notification to the users of the service.

For a communication company that is shocking.

[Anonymous]

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@browni wrote:

I wonder what I missed here but can imagine. How did a post from Oliver341 manage to get deleted?

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Not sure, but I was definitely on topic.

I think I said something along the lines of that O2 may consider "email to mobile" as not part of the core webmail product and as such isn't part of the service which is being kept open for O2 Broadband customers.

I also agreed that this shut down was poorly communicated.

[browni]

I agree Oliver, shoddy communication.

One thing that has bugged me over the years is that very few of the CSA's have even heard of the service. At times when there were problems I had to go through at least 4 just to get somebody who understood what I was talking about!

It's not exactly new as this screenshot from 2008 shows

I should add that this feature was the one that swayed me to O2 Broadband.

[adamtemp64]

@Browni

I have asked toby by pm to clarify the issue by positing a reply here.

I hope he is able to give you a satisfactory answer

[Toby]

Hi Browni,

I shall ask the team for some info for you now. Thanks for flagging that.

FYI, I have also removed bandofbrother's posts on his request.

Many thanks

[Toby]

Hi browni,

Please text ‘status’ to 30102 and let me know what you get in response, as this will help the team to investigate further. Please send me a PM with your findings.

[Anonymous]

I too am disappointed to find that "O2 email to mobile" no longer works.  Tried sending Status to 30102 and the reply was " All messages to short code 30102 for O2 Email to mobile must be sent via MMS/Picture messages.  Messages to short code 30102 are free".  On my phone I do not have the option to specify whether I am sending an SMS or MMS - if I send a picture it is sent as MMS otherwise it is SMS - so not sure how deal with that.

[browni]

Cheers Adam & Toby.

Have tried sending status to 30102 but receive an error "2517:Unresolvable Recipient" (also PM'd to to Toby as requested)

I am able to select the type of message being sent.

[Anonymous]

Is this topic still active? I am getting Service Denied when sending MMS to 30102.

[Anonymous]

Am still trying to get a defintive reply from O2 on Twitter (@O2).  All I get is "Sorry for any confusion around this - we'll investigate the email to mobile service to see why you're having issues." (9 Nov), "Sorry for the wait, this is still something we're looking into for those affected" (11 Nov), "We need to do some tests and investigate for you, once we have some more information we'll let you know." (13 Nov), "Sorry for the frustration - we need to investigate the issue to know what happened. We're doing this as quickly as we can" (14 Nov), "We do apologise for the delay and we appreciate your patience - we're investigating and will update you when we know more" (17 Nov)and "Sorry for the delay in checking this, we need to investigate to see why and what has happened with the service." (17 Nov), and finally today "could you email us a webteam@o2.com with your full name, twitter id and brief about the issue with email to mobile please." As per usual no-one in O2 appears to understand what "O2 email to mobile" actually is, despite it being an O2 service which is still advertised on their website: