Disney+ costing over £10 a month

[seato]

I received my bill for this month, it was £13 more than last month. My Disney+ 6 months free had ended, so it was not unexpected to receive a higher charge - but I was not expecting this much more! O2 say that Disney+ is £7.99 a month, so why am I being billed more? Any help or advice welcome. 

[Cleoriff · Accepted solution]

@seato 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Or contact Disney.