Delivery

[Ethan1]

Hi,

I ordered a phone a couple days ago now, still hasn't arrived. I understand the current situation with covid-19 so I'm in no rush. I was just wondering if anyone knew the typical delivery time frames during this time? Thanks

[Cleoriff]

Hi @Ethan1 

As long as the phone you ordered was in stock, I doubt you will hear anything until Tuesday at the earliest. (Easter/Covid19 shutdown)

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

[mrhumptydumpty]

i ordered a new ipad, and was given details that it would be delivered on tuesday, all the paperwork arrived so now issues. This morning i got a text saying delivery would be delayed until new stock had been "ordered". As this is of no use to me if its going to be delayed i logged on to My O2 to cancel it. But it says i have nothing on order, how can i cancel it if its not there.

[Cleoriff]

@mrhumptydumpty 

It wont show in your My O2 until you receive it. The only way of cancelling is to call O2 Guide: How to find help & contact O2 

Or return it under the 14 day change of mind policy.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy