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Credit Referrals

Jon1967
Level 1: Joiner
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on ‎10-10-2018 17:05 - last edited on ‎10-10-2018 17:21 by

on ‎10-10-2018 17:05 - last edited on ‎10-10-2018 17:21 by

I am currently having trouble securing a mortgage and have now sent two e-mails to 'creditfilereferral@o2.com' in a week.  I know it seems to take longer for people but I need to accelrate the process as the housing association may offer the flat to someone else.  

 

The reason for my mortgage issue is an erroneous creditfile report from Callcredit who claim I'm five months in arrears with o2.  I'm not, no-one has contacted me about it and I'm happily paying my bill and using the service to this day.

 

I need this sorted asap but haven't even had an automated response from o2 to the issue.  Can somone out there help please??

 

[personal details removed]

 

 

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MI5
Level 94: Supreme
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on ‎10-10-2018 17:11

on ‎10-10-2018 17:11

@Marjo may be able to help but you need to remove your phone number as forum is public.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎10-10-2018 17:12

on ‎10-10-2018 17:12

@Jon1967 Please remove your phone number. This is a public community forum. This is not O2. See this link to speak to customer service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Marjo
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on ‎10-10-2018 17:22

on ‎10-10-2018 17:22

Hi @Jon1967 and thanks for the tag @MI5!

Happy to look into this for you but will need a few additional details - I'll drop you a PM here on the forum shortly to discuss further.

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