I called to add a data Bolt on Sunday morning 20/08 i was told it was added and that it would be available to use straight away. It was not added. Called back Monday night explaining i needed it added straight away, spoke to a girl who again told me she had added it and could use it straight away. again not done. Called back Tuesday spoke to a guy ( who seemed a lot more helpful) he tried and called me back but i missed the call. He told me that he could change my tariff but i really need this data added today. Called back again this morning spoke to a guy who was trying to help only for him to tell me that there is nothing he can do but he has reported the issue but it can take up to 10 days. 10 days??? My data allowance starts again tomorrow but i need it added today just a small amount. I have been a customer with yourselves since i was 18 and think this service is pretty outrageous. To be told twice that it has been done when clearly it hasn't!!
I look forward to your response.
Sophie George
