Charged twice

[ClassicJimy]

I've just checked my bill, and you've moved me up to Disney premium for £10.99 instead of the normal £7.99 option for absolutely no reason and you've also charged me twice taking my next months bill up to £60 something. Can you explain this and cancel it right now please

[Cleoriff]

@ClassicJimy 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am