Cancel an extra Prime Video

[Rajib]

Hello all.

I have tried online to cancel an extra I do not require anymore (as I subscribe to it on a full package elsewhere). Prime Video extra (I already have full prime membership).  I have tried to follow the guidelines someone else provided. (Go to extras, scroll, click, cancel etc). This option does not seem to be on my list, even though I am paying for an extra I no longer require.

I have tried calling o2, after 30 minutes on hold x 2, I gave up. Tried virtual assistant, keeps bringing me to this forum.

Please help.  

Thanks 

[MI5 · Accepted solution]

@Rajib 

Guide: Adding and removing O2 Extras  

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2