Can bolt-ons be restricted on my teenagers o2 pay monthly contract?

[Anonymous]

Help, I need to find a way to stop my teenage daughter from adding data bolt ons every other day now that she lives with her dad who has no wifi. I have no day to day control as she doesnt live with me, and this months bill is over £100 because of these bolt ons. Is there any way to stop her? Maybe a restriction for kids or something? I'd be grateful for any help

[Cleoriff · Accepted solution]

Hi @Anonymous 

Is the contract in your name.? If so how is she managing to add these bolt ons without your permission?

I would presume she is able to access the account in some way.... If this is the case then I think you need to change your log on details so she no longer has access to the account.

You can change your username, password and security questions via My O2 (I have just checked this before I replied) They send you a verification link to your email address

http://www.o2.co.uk/myo2

[MI5]

Unfortunately not, as Cleoriff has explained above, but you might find a cheaper option if you log into your My O2 and change the tariff to one with more data?

[Anonymous]

If you want restrictions then follow @Cleoriff advice or set her up with a pay as you go phone