Solved: o2 Won`t give me my money back !

Anonymous · ‎26-03-2014

o2 (Mobile Contract) took about £85 from my account after the contract has been finished!!! Absolute Rubbish Customer Service. I STILL WAITING 14 DAYS FOR MY MONEY BACK !!! I had to speak to FIVE people ! RUBBISH SERVICE AND SUPPORT !

Toby · ‎27-03-2014

Hi Mac406,

Sorry to hear you're still waiting, please give customer service another go as some are advising here (thanks guys!). If you don't have any luck, feel free to send me a private message and we can see what can be done.

I'm Toby, the community coordinator

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View solution in original post

Anonymous · ‎26-03-2014

Hello and welcome to the Community. We are all customers here.

When you decided to end your contract did you call o2 on 202 to give notice?

Your contract, after the (usual) 2 year period doesn't end, your tariff will continue on a month by month basis on the same terms.

MI5 · ‎26-03-2014

That's unfortunate. CS are usually very good at rectifying their faults.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-03-2014

My contract has been finished last year 07/2013 !!!

Anonymous · ‎26-03-2014

So when did you ask CS to cancel the contract and when did o2 actually cancel it?

I am trying to ascertain if you thought the contract was cancelled on one date but o2 continued to charge you line rental for a period after?

Or did you cancel your contract before the 2 years were up?

MI5 · ‎26-03-2014

I'm guessing you didn't cancel it though?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-03-2014

I had to speak to Customer Service three times they says it is O2 FAULT but I still waiting for my money back..

jonsie · ‎26-03-2014

At what point did you notice they were still taking payments?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-03-2014

Well it's 14 working days usually so when did they agree to refund you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-03-2014

Mac406

Please can you help us to help you. Please could you provide more detail I.e. answer the questions raised so we can understand your frustrations.

As we are customers here we don't have access to your account so in order to help you we need more info please.

O2

o2 Won`t give me my money back !

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