Solved: divert calls

Anonymous · ‎24-04-2014

Hi - I want to divert calls from my pay as you go O2 number to a landline number when I am unavailable - can anyone explain how this is done as I keep getting a message saying the forwarding number is not set for All Calls - I have a blackberry

Thanks for any advice

jonsie · ‎25-04-2014

From the chat line: Note that website is currently being updated....we all know the reality of that!

{56 DF716 A 9729 4 F69 B212 8 F7549 BFF39 E}

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

Anonymous · ‎24-04-2014

Hi

O2 help link

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

jonsie · ‎24-04-2014

Call divert is not available on P&G I'm afraid.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-04-2014

As jonsie says - because you cannot be billed (or have minutes taken from your allowance) it's not possible on PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-04-2014

Hi Guys.

Thanks for the clarification.

I've not had to use 'diverts' but you would think it would suggest its not available in the link.

Does it's say something within the main T&C.

😞

Anonymous · ‎25-04-2014

Looks like another old out of date page to me

Anonymous · ‎25-04-2014

I've had a look around the Net and here in the O2 page and cannot find anything official

@Toby could you clarify and point towards anything official.

MI5 · ‎25-04-2014

Not believing jonsie & myself then...... ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎25-04-2014

Many threads on this community confirm it where payg users have tried and it fails just search the community

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Anonymous · ‎25-04-2014

Lol Rich.

My post has glitched.

I did write "I'm not doubting the experienced members who have posted as they are full contract account holders, but the information needs to be available so people who choose Payg know what features they cannot take advantage of"

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